I received an error message when making my payment.Updated 3 months ago

A few things to try here:

1. Make sure the billing address for the order matches the address that your bank/credit card provider has on file, including the name on the card. The name needs to match exactly. We recommend contacting your bank/credit card provider to verify the billing address, specifically if you've recently moved. Once you enter the correct billing address, your payment should work.

2. Consider contacting your bank/credit card provider for further assistance. Certain credit/debit cards have different permissions regarding subscription based transactions, so your bank/credit card provider may be blocking your transaction. If you are outside the US, your card may have been declined by our credit card processor's fraud protections, and your bank/credit card provider should be able to clarify any potential fraud blocks.

3. Try using a different payment method for the transaction. We accept debit and credit cards, as well as PayPal, Google Pay, Shop Pay, and Apple Pay (mobile only).

4. Try using a device or Internet browser. We have had customers with this same issue create a successful transaction when attempting from a different device/browser. Turn off any VPN or proxy server, as they might make it appear you are far from your billing address.

5. If the above suggestions do not solve your issue, please send us a screenshot of the error message you received, and we will do our best to help you out.