Shipping FAQ
How long until my order is delivered? (USA)
We ship all orders first thing in the morning, Monday–Friday, except holidays. With Standard Shipping packages typically arrive within 3-5 business days. The Post Office picks up your box from Tiege HQ and delivers the box to you along with your...
How long until my order is delivered? (Canada)
Your order ships within 1 business day. Once the package has left our facility in Chicago, it typically takes 5 - 7 days for delivery. Asendia picks up your box from our warehouse. The parcel arrives in Canada and is delivered by a local courier...
How long until my order is delivered? (Europe)
You will get a tracking email within 1 business day of ordering. Check the tracking link for the current status of your shipment, as well as estimated delivery. Once the package has left our facility in Chicago, it typically takes 5–10 days for...
How long until my order is delivered? (Australia / New Zealand)
It typically takes 10–15 days for delivery to Australia and New Zealand. You will get a tracking email within 1 business day of ordering. Check the tracking link for the current status of your shipment, as well as estimated delivery. Asendia picks...
How long until my order delivers? (Asia, Africa, Central & South America)
You will get a tracking email within 1 business day of ordering. Check the tracking link for the current status of your shipment, as well as estimated delivery. Delivery typically takes 3 weeks. When the package leaves the USA, the next tracking...
Does Tiege Hanley ship internationally?
Yes, Tiege Hanley ships to many international countries! Delivery times vary by country. There is a weight-based shipping fee determined by the costs of shipping to your country. You will see the cost to ship your order in checkout. You will get a...
Do you ship to my country?
While we ship to most countries around the world, we unfortunately do not support shipping to every country. The following is a list of countries that we are unable to ship to: • Algeria • Angola • Argentina • Bahrain • Bangladesh • Belarus •...
Shipping to my country is too expensive!
Since we use weight based shipping, certain locations may see very high shipping prices. In order to keep your shipping costs down, we would recommend that you use a reshipping service. Here are a couple of links to the different options currently...
You don't ship to my country. Can I still order Tiege Hanley?
Unfortunately, we do not ship Tiege Hanley directly to every country. If we do not ship to your country and you would still like to order Tiege Hanley, you can use a reshipping service. Here are a couple of links to the different options currently...
Do you offer express international shipping?
We are set up for FedEx/UPS express shipments for Canada, EU / UK and Australia. That option would be 2-5 day delivery with the price available in checkout. Express pricing is weight based. We do not offer express shipping to the rest of the...
Will I be charged customs fees for my order?
It is always possible that there will be an import tax or extra fees assessed in customs. This is not covered in your international shipping fee from Tiege Hanley. If you are assessed a customs fee, you should see a notice from your local post...
What are the sizes and weights of your boxes?
Skin Care Level 1: 8 ounces (224 grams) 6.5 x 4.5 x 1.5 in (16 x 12 x 4 cm) Skin Care Level 2: 10 ounces (280 grams) 6.5 x 5 x 1.5 in (16 x 13 x 4 cm) Skin Care Level 3: 11 ounces (308 grams) 6.5 x 5 x 1.5 in (16 x 13 x 4 cm) TiegeClear Level 1:...
If it takes time for my international order to arrive, will I have to wait longer for my renewal?
Your subscription is set up to bill and ship on approximately the same date each month, which will prevent you from running out of products. For example, if you ordered a box on January 1 and the package arrives on January 15, you would be using...
Do you ship to APO and other Military Addresses?
Yes!. We do ship to APO addresses, as well as DPO and FPO. Shipping is free with the US Post Office. Be sure to put APO, DPO, or FPO as the city and the appropriate state, AE, AP, or AA. Even if you are stationed in another country, put United States