Subscription Management
Account Log In
WELCOME!. This page will help you if you're having trouble logging in. Depending on if you're new or have logged in before, you are going to use different parts of the Log In screen to get started. If you have never ordered before, place an order bef
How do I log out of my account?
To manage your subscription: 1. Visit your account page 2. Click the logout button at the bottom of the page for subscription accounts, or for non-subscription accounts, click log out in My Account menu.
How do I Manage my Subscription?
To manage your subscription: 1. Visit your account page 2. Click Manage Subscriptions in the account menu
Can I cancel at any time?
You can use our products with no long-term commitment! The subscription service is set up to automatically bill and ship you new products every 30 days. Some products have a 90 day renewal. You can adjust your renewal date and shipment frequency...
How do I skip my next order?
To manage your subscription: 1. Visit your account page 2. Click the Skip button 3. Select how long to delay the shipment 4. Save changes 5. Confirm After you skip your next order, you will see the Unskip button showing the skip worked. The order...
How do I change my renewal frequency?
Note: Each active item is an independent subscription that is edited on its own. 1. Log in to your account and click Manage Subscription to change your order frequency. 2. Under the subscription product you'd like to modify, click Manage this...
How do I change my renewal date?
1. Visit your subscription account page, and you will be on the Next Order page. 2. Click Reschedule to reschedule your next order. 3. Choose a new renewal date 4. Click Save changes
How do I change my subscription Level?
1. Log into your account at Tiege.com. 2. The first thing you see is your Next Order page. 3. Click Manage This Subscription by the Skin Care or Acne System. 4. Click SWAP at the bottom of the pop-up. 5. Select the new Level you want and confirm...
How do I change my Shipping Address?
Paid Orders If your order has an order number, it's a paid order. To update the address for a paid order, click the chat icon below and tell us the new address. Paid orders are exported to the shipping software and are no longer editable in the...
How do I update my billing information?
1. Log in to your account and click the Address & payment details tab. 2. Click Manage Payment Methods 3. Click Edit Payment Method or Add New Card 4. Click Send Edit Payment Link Note: Edit Payment Link goes to the email address associated with...
How do I write a review of my products?
To leave a review go to the product or system page and scroll down till you see the Reviews section. Click "Write A Review."
Can I gift Tiege Hanley?
We do have a gift option! Click here to learn more.
What are the benefits of being a Tiege Hanley member?
FULL MEMBERSHIP DETAILS AT THIS LINK https://www.tiege.com/pages/membership AS A TIEGE HANLEY MEMBER, YOU ALWAYS ENJOY: • Control over your routine customize your subscription • Add products when you want • Exclusive access to new products •...
Can I return my box?
Yes! If you have not opened your box, we can refund your order in full. Contact our team at [email protected], and we will send you a return label to print out. The return will be free of charge if the box is not opened. When we receive your return,...